ContactContact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Polyglot Hub processes personal data in connection with its language courses, tutoring services, website, and related communications.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
GDPR

Regulation

GDPR Notice

Under the GDPR, we process personal data on a lawful basis appropriate to the relevant activity, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the stated purpose and apply appropriate safeguards.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, where relevant, users whose data is otherwise subject to EU data protection rules.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityOffice for Personal Data Protection of the Slovak Republic
This section is intended for users whose data is protected by the GDPR.

Your data rights matter

GDPR Rights

Where the GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. If a request concerns data needed for enrolment, attendance, accounting, or legal compliance, some information may need to be retained or processed despite the request.

GDPR rights are assessed case by case and may depend on the legal basis for processing.
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+421 919 130 850
Postal address
Družstevná 2221, 031 01 Liptovsky Mikulas
Privacy contact

Use the contact details below for privacy questions, rights requests, and related correspondence.

Contact Page

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance information, progress review notes, and communications sent through our website or booking channels. Where online lessons are used, we may also process technical data needed to connect and support the session.

We collect only the data needed to handle inquiries, enrolment, and course administration.

Sources of Data

We receive personal data from course inquiries, level screening, enrolment forms, phone calls, email messages, contact forms, online consultations, lesson participation, and progress reviews. Some technical data is generated automatically when the website or online lesson tools are used, such as device and connection information.

Most information comes directly from the learner or from routine use of our services.

Types of Cookies

Cookies may include essential cookies for site operation, preference cookies to remember basic settings, and analytics or performance cookies if used to understand how the site is accessed. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier by the user.

We use a limited set of cookies suited to a small service website.

Cookie Controls

We use standard browser-based controls and, where available, site settings to manage non-essential cookies. Essential cookies may still be required for basic website operation, security, and form handling. Browser settings can usually be used to block or delete cookies, but this may affect the availability of certain features.

Cookie settings may be adjusted through browser controls, and some functions may be limited if cookies are disabled.
User Rights

Your Rights

Depending on your location and the applicable law, you may be able to request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to certain processing, and a copy of data you provided in a portable format. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights may differ depending on the legal basis and the type of record involved.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify identity and to locate the relevant records. If a request is complex or repetitive, we may respond within the period allowed by law and explain any lawful limitation.

Requests are handled after we confirm identity and verify the scope of the request.
Data Retention

Data Retention

We keep personal data only for as long as needed for the inquiry, enrolment, course delivery, progress review, accounting, dispute handling, or legal compliance that applies to the record. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where retention is required by law or for legitimate recordkeeping.

Retention is based on the purpose of collection, legal duties, and the need to resolve service matters.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and may use reasonable notice where the change affects how personal data is handled. The version in force is the one published at the time of use, unless a later effective date is stated.

We review this policy when our processing practices or legal obligations change.

Purposes of Processing

Personal data is processed to respond to course inquiries, carry out level screening, match learners with a group and timetable, confirm course terms, manage enrolment, deliver scheduled group lessons, support guided practice, prepare written learning plans and progress summaries, maintain course materials lists, handle payments, communicate about the service, operate the website, and meet legal, accounting, and recordkeeping obligations.

We use personal data only for service delivery, administration, and compliance purposes.

Operational Sharing

We may share personal data with payment processors, communication providers, website hosting or technical support providers, and other operational partners that help us run the website, manage bookings, process payments, or support online lessons. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may share personal data with courts, regulators, tax authorities, law enforcement, or other public bodies when disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with a lawful request. We may also disclose information to protect our rights, users, or the security of our services where permitted by law.

We disclose data to public authorities only when a legal duty applies.